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Coby Gunn
★★★★★
As a first-time property investor, finding the right property manager to oversee such a significant investment in another state was incredibly important to me. From the beginning, Jump gave me confidence that my property was in safe and capable hands.
Their professionalism, communication, and great service have been outstanding throughout the entire process. Being based in Melbourne, it was essential to have someone reliable and trustworthy managing things on the ground, and they have consistently exceeded my expectations.
They have made what could have been a stressful experience feel smooth and straightforward, always keeping me informed and handling any issues promptly and efficiently. I genuinely appreciate the personalised service and care they provide, which is something you don’t always find with larger agencies.
I highly recommend Lou and his team to any investor. You will be very happy!
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Matthew John
★★★★★
Exceptional Property Management – Professional, Proactive and Always There When You Need Them. Jump Property Management has been absolutely fantastic to deal with, and I couldn’t recommend them highly enough. Their communication is one of the things that stands out most. They are responsive, clear and proactive, and I’m always kept up to date with what’s happening with my property. It’s incredibly reassuring knowing that matters are being handled promptly and professionally without having to constantly follow things up myself. Their market knowledge is also excellent. They understand the local rental market, provide practical advice and clearly have a strong understanding of how to achieve the best outcome for the property while maintaining a good relationship with tenants. I’ve also been extremely impressed with their negotiation skills. They approach situations calmly and professionally, communicate effectively and always seem focused on achieving a fair and positive result. Most importantly, the entire team conducts themselves with a high level of professionalism. They genuinely care about their clients and the properties they manage, and that really shows in the service they provide. Having a property manager you can trust is incredibly important, and Jump has given me complete confidence that my investment is being looked after properly. Five stars without hesitation. If you’re looking for a property management team that is professional, knowledgeable, responsive and genuinely cares, I would strongly recommend Jump Property Management.
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Alanna Di Troia
★★★★★
Highly recommend Jump Property 👌 . I’ve had such a positive experience with Jump Property Management from the very beginning. The entire process was smooth, professional, and stress-free.
A special thank you to Nina, who was absolutely incredible throughout the whole process. She was friendly, responsive, and always happy to answer any questions I had. She made everything so easy and took the stress out of finding and securing our new home.
I’m really grateful for such a positive experience and look forward to continuing with Jump Property Management. I highly recommend Nina and the team to anyone looking for a professional and supportive property management company.
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Ankit Kumar
★★★★★
Working with Lou and Mary has been an absolute game-changer. They are hands down the most professional, proactive, and genuinely kind professionals in the Australian real estate industry. Their attention to detail is incredible—every time they meet with us, they bring the most thoughtful, high-quality branded kits complete with jute bags and brochures that elevate the entire client experience.
Beyond their deep local market knowledge and their knack for consistently securing the best rental value, it’s their heart that truly sets them apart. They approach every task with a level of care, compassion, and respect that is rare to find. I’ll always be grateful for how they recently went completely out of their way to help one of our clients navigate a difficult situation, working tirelessly behind the scenes until everything was fully sorted.
Sincerity, dedication, and genuine warmth like theirs are hard to find in today's competitive landscape. We are thankful for their partnership, and I recommend their services without a single hesitation!
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Philip Swan
★★★★★
Expertly managed the transition between tenants and I didn't lose a day's rent! When a tenant needed to break their lease, JUMP got straight to work making sure the transition went smoothly for everybody. They quickly clarified with the tenant what their 'break lease' costs would be, started advertising and showing the property, and interviewed and found some great new tenants. The house was only empty one week, meaning the old tenants got a decent portion of their bond back, and my costs as landlord were kept to a minimum. There was plenty of communication from JUMP throughout the process; Nina and Mary patiently answered all my questions and gave good advice.
The outgoing inspection was extremely thorough and proved how well Lou had 'read' the previous tenants when he recommended them to us as people he thought would take good care of the property. Thank you to JUMP and to our previous tenants for taking such good care of the property, and we wish them all the best in their next chapter.
JUMP epitomise the caring, professional and dedicated property manager I would have liked when I was renting, and am blessed to have now as a landlord.
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Jose L EB
★★★★★
⭐⭐⭐⭐⭐
I have had an excellent experience with Jump Property Management managing my investment property in Campbelltown. From the very beginning, the team has been professional, reliable, and highly responsive.
They found quality tenants quickly, kept me informed throughout the entire process, and have always been proactive with inspections, maintenance, and communication. As a landlord, it's reassuring to know my property is being looked after with such care and attention to detail.
Their honesty, transparency, and commitment to providing outstanding customer service have made owning a rental property completely stress-free. I highly recommend Jump Property Management to anyone looking for a trustworthy and professional property manager.
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Gideon Gunn
★★★★★
As an interstate landlord based in Melbourne, having a property manager I can genuinely trust is essential, and I have been extremely grateful for the outstanding service provided by this boutique agency.
I am very appreciative of their comprehensive service and the professionalism, responsiveness, and attention to detail they consistently provide. Communication is always prompt, issues are handled efficiently, and I feel confident knowing my property is being looked after so carefully.
It’s rare to find an agency that combines such a personal approach with such a high standard of service. I highly recommend Lou and his team to other landlords looking for a reliable and trustworthy property manager.
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brett wallis
★★★★★
Jump Property have been excellent managing our rental in Adelaide. They’re proactive, professional, and communicate clearly—no chasing required. Tenant transitions have been smooth, and they handle issues quickly with practical solutions. Reporting is consistent and transparent, which makes decision-making easy. They take the stress out of property management and genuinely look after your asset. Highly recommend.
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Jackson Holtham
★★★★★
Great service. Jump from the start were high level and professional. Their systems are easy and they can handle everything for you. Its clear they have a deep understanding of the market and how to run rentals including the legalities of it all. I'd highly recommend them if you're looking for a team of professionals that know what they're doing and with maximise the value of your property for you with ease.
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Daisy Famba
★★★★★
Our experience with Jump Property Management & Sales was outstanding from the very beginning. From the first inspection, Lou immediately set the tone — he was warm, welcoming, and took the time to answer all our questions thoroughly and honestly. He never rushed us and made us feel genuinely comfortable throughout the process.
The entire Jump Property team handled everything with professionalism and care. Their communication was clear, timely, and consistent, which made the process smooth and stress-free. Any queries we had were addressed promptly, and we always felt informed and supported.
What really stood out was their strong market knowledge and attention to detail. It was clear they understood the property, the local market, and our needs, and they guided us with transparency and confidence every step of the way.
Overall, Jump Property Management & Sales exceeded our expectations. The team was approachable, knowledgeable, and truly client-focused. We highly recommend them to anyone looking for a professional, reliable, and personable property management experience.
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Tori Hocking
★★★★★
The best in Adelaide!!
I have engaged with several property managers over the years and Jump Property Management is by far and away the best.
They are responsive, practical, friendly, helpful and knowledgeable.
They offer a welcoming and expert service to both me as a landlord and to my tenants.
I have recommended Jump many times and they are now the only Property Management Company I would consider using.
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P&G Swan
★★★★★
Lou really knows what he's doing and keeps things moving, offering good advice and taking initiative.
We have never owned or rented out a property before so were heavily reliant on Lou to walk us through the steps from the end of the house being built through to getting our first tenants.
Even before the house was built, he took the time to explain things to us via email and over the phone, and gave good advice about what tenants tend to look for and what extra little features might make the house more liveable and more attractive for a long-term renter.
When we had ideas, he ran with them, giving practical suggestions and making things happen. For example, when we wanted to add some chests of drawers to the wardrobes, he went and measured the spaces for us (we live in a different city), sent links to some possible models from ikea, and sourced a handyman to collect, assemble and instal them. He also pointed out that the drawers would be better positioned at the opposite end of the wardrobe to where I said to put them, to avoid obstruction by a possible bed-side table.
This and numerous other things (like giving the tenants a 'welcome pack' with a bottle of local wine, and letting me know that the gutters will need cleaning) demonstrated to me that Jump Property's approach to property management is not just handling contracts and rent money, but building relationships of trust with both tenants and landlords, acting in the interests of both by advocating for the tenants' comfort and 'keeping an eye on things' for the owner.
As soon as the property was ready, Lou had photos and a walk-through video up on the internet and organised numerous showings, giving us his brief impression of the potential tenants.
Lou and staff respond quickly to emails, inform and remind us of things that need doing (and offer to do them for us), send clear and comprehensive instructions, communicate and co-ordinate with builders and service providers, and are professional, courteous and just lovely people to work with.
In short, they know what they're doing and they're doing it well.